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Shipping, Sales, Orders & Returns

Shipping, Sales and Orders

Shipping Policy

At Strathfield Car Radios, we strive to provide fast, reliable, and affordable shipping options for all orders. Please review our shipping policy details below:

Flat Rate Shipping

  • Standard Shipping: $9.95 flat rate for all orders via Australia Post eParcel.
  • Free Shipping Items: Some items are eligible for free shipping. However, if your cart includes both a free shipping item and a standard shipping item, the $9.95 flat rate will apply.

Express Shipping with StarTrack Express

  • Delivery Time: 1-3 business days for Metro areas only.
  • Costs: Calculated based on weight, ranging from $24.95 to $139.95.
  • Regional Areas: Shipping costs are the same as Metro, but delivery times may exceed 3 business days.

Order Processing

  • Orders placed before 11:00 AM are shipped the same day.
  • Orders placed after 11:00 AM will be dispatched the next business day.
  • If an item is not in stock, dispatch may take an additional 2-3 business days, depending on supplier availability. We will contact customers directly if delays are expected.

Stock Availability

  • The stock status shown on our website reflects both in-store stock and supplier availability. If you require immediate confirmation of stock, please contact us directly before placing your order.

We are committed to keeping you informed every step of the way to ensure your order reaches you as quickly as possible. For any questions about shipping, please contact our team!

If you are uncertain on any of the above please feel free to contact us via our email  online@strathfieldcarradios.com.au

 

Strathfield Car Radios Returns Policy

 

At Strathfield Car Radios, we value your satisfaction and aim to make the returns process clear and fair. The following conditions apply to all product returns unless specified otherwise on the product listing:

 

Conditions for Returns

 

  1. Requesting a Return:

    • All returns must be pre-approved. Submit a request via the Returns Authorisation Form or email us at online@strathfieldcarradios.com.au.
    • Requests for returns must be submitted within 7 days of purchase.

  2. Product Condition:

    • Returned items must be in as-new condition, with no damage to the product or its packaging.
    • All original packaging, manuals, accessories, and documentation supplied by the manufacturer must be included. Missing items will incur a replacement charge deducted from the refund.
    • Returns with damaged packaging, missing barcodes, or removed manufacturer's labels may be rejected or incur a handling fee of up to 10%.
    • Products that have been used, trialled, installed, or demonstrated may also be rejected or subject to a handling fee of up to 10%, plus return shipping costs.

  3. Restocking Fees:

    • All returns are subject to a restocking fee of up to 20% of the original sale price.

  4. Shipping Costs:

    • Return shipping and insurance costs are the customer's responsibility unless otherwise stated.
    • If a return is not accepted due to non-compliance with this policy, and the product is uninsured, the customer will bear the risk of loss or damage.

  5. Processing Returns:

    • Approved returns will be handled at Strathfield Car Radios' discretion through credit, replacement, or repair unless otherwise arranged in advance.

 

We appreciate your understanding and cooperation in adhering to our returns policy to ensure a smooth process for all customers. For further assistance, please contact us at online@strathfieldcarradios.com.au.

Product Warranty

 

Strathfield Car Radios Warranty Policy

At Strathfield Car Radios, we stand by the quality of the products we sell. Our warranty policy ensures peace of mind and support if you experience any issues with your purchase.

Standard Warranty

All products sold by Strathfield Car Radios are covered by a manufacturer’s warranty unless otherwise specified. The warranty period and terms vary depending on the product and manufacturer.

Warranty Claims Process

  1. Initiating a Claim:

    • To start a warranty claim, contact us at online@strathfieldcarradios.com.au or visit your nearest Strathfield Car Radios store.
    • Proof of purchase, such as a receipt or invoice, is required to process the claim.

  2. Inspection and Assessment:

    • Products will be inspected to verify the fault. If the issue falls under the manufacturer’s warranty terms, we will assist with repair, replacement, or refund as applicable.
    • If the issue is deemed outside the warranty terms (e.g., misuse, unauthorized modifications, or accidental damage), the warranty claim may be denied.

  3. Resolution Options:

    • Depending on the manufacturer’s policy, the product may be repaired, replaced, or refunded at no cost to you.

What Is Not Covered?

The warranty does not cover:

  • Damage caused by misuse, abuse, or neglect.
  • Unauthorized repairs or modifications.
  • Cosmetic damage that does not affect the product’s functionality.
  • Issues caused by improper installation not conducted by Strathfield Car Radios or an authorized installer.

Additional Warranty Information

  • Some products may offer extended warranties. Please refer to the product’s documentation or contact us for details.
  • Any shipping costs associated with sending products for warranty assessment are the responsibility of the customer unless stated otherwise.

We are committed to resolving any warranty issues as quickly as possible. If you have questions about your warranty coverage or need assistance, please contact us at online@strathfieldcarradios.com.au.

 

 

 

Authorised Retailers

Strathfield Car Radios is an Authorised Retailer for all the brands we carry including Pioneer, Kenwood, Sony, Clarion, Alpine, JVC to name a few and have been for more than 20 years.

Authorised Australian Approved Products

At Strathfield Car Radios you will not find imported products from overseas, communally known as grey imports. All the products that we list on our site are sourced from Australian distributors and come with complete genuine Australian warranties.

All products purchased through Strathfield Car Radios come supplied with an official Australian manufacturer’s warranty. The terms of the individual warranty are supplied with the product normally on the manufacturer’s warranty card. The manufacturer’s warranty card will generally have details on the length of the warranty and means of obtaining warranty repairs.

Please find following list of manufacturers and contact numbers for service related issues.

BrandService Number

Aerpro

(03) 8587 8889

Alpine

(03) 8787 1250

Axis

(02) 8841 9000

Blueant

1300 139 899

Bury

1300 736 723

Clarion

1300 770 770

Dynamat

(02) 9631 4199

Garmin

1800 235 822

JL Audio 

(03) 9469 5549

JVC 

1300 728 225

Kenwood 

1300 366 635

Kicker

(03) 9469 5549

Navman

(02) 9879 9000

Pioneer

1800 331 763

Sony

1300 137 669

Stinger

(03) 9847 0177

Swann

(03) 8412 4600

TomTom

1300 135 604

Uniden

1300 366 895

 Blackvue

(08) 6267 5167

Low Price & Price Match

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and pass on the savings to you!

We will happily price match with any local competitor’s website. Please send us an online enquiry to confirm that we can match with a particular offer.

Please note price matching usually cannot be guaranteed where:

  • The competitors shipping fees significantly exceed ours;
  • The competitor’s lower price requires a membership, discount coupon, product bundling or any other form of rebate;
  • The competitor is not a local authorised dealer for the item;
  • The price is a limited time special price and not a regular sale price for the item;
  • Where we are unable to offer a price match, we prefer to offer genuine service from a local retailer you can trust.

Credit Card Transactions & Rules

Credit card transactions are processed through a secure credit card gateway, all payments are checked and risk assessed on case by case basis through this system.

Due to the high rate of Fraud to protect customers and ourselves we will require photo ID to be sent through for all credit card transactions over $850. Contact will be made with the purchaser before any items will be sent. Please note this is ONLY for transactions over $850.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Additional Support

Strathfield Car Radios
474 Parramatta Rd
Strathfield, NSW 2135
 
Phone: (61) 2 9747 7777
Fax:     (61) 2 9744 2800
 
Sales: sales@strathfieldcarradios.com.au
 

If you are uncertain on any of the above please feel free to contact us via our email